Terms and Conditions
ABOUT US
Sheldon Paint is the trading name for Jane Warnick. Our studio/shop is at No 4, New Broadway, Hampton Rd, Teddington, Middlesex, TW 12 1JG
If you have any suggestions or comments about our products or web store, please contact us using the details below.
General enquiries: Phone: (+44) 0208 8943 0786 | Email: jane@sheldonpaint.co.uk
Our normal hours are Mon- Sat 10.00am-5.00pm (GMT)
MAKING A PURCHASE we only offer a click and collect from store on line ordering service.
Our web store is available in the UK only. To make a purchase, just browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit or debit card payments. We accept Visa, Mastercard, Switch, and Maestro. We do this through the external company Sripe. You do not have to have a Stripe account to pay for your goods but you will need a credit or debit card. We do not store or use any of your card details on our website. Alternatively, you may also communicate your credit card information via phone.
Currently, we only ship orders to the United Kingdom.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Please note that we cannot deliver to PO Boxes or freight forwarding centres.
RETURNS POLICY
For the Sheldon Paint Returns Policy, please head to our Delivery & Returns page for more information.
Your right to return goods is protected under The Consumer Rights Directive (CRD). CRD is an EU measure that gives consumers extra rights when buying in the UK and the EU. All EU members have agreed to it. To find out more click here.
TAX CHARGES
All applicable taxes are included in the quoted prices.
CREDIT CARD SECURITY
When the order is placed at our website, credit card numbers are not encrypted. If you are concerned about this please send your credit card details by telephoning us on (+44) 0208 8943 0786
PRIVACY POLICY
Our Privacy Policy explains in detail the types of personal data we may collect about you. It also explains how we’ll store and handle that data and keep it safe. It has been updated as of May 27th 2002 and will continue to be updated and improved. Please click here to read it in full.
DISCLAIMER
Information and technical advice supplied by, or on behalf of, Sheldon Paint cannot be construed to imply any legally binding assurance of any product's suitability for a specific purpose. Furthermore, any and all advice provided by us regarding the use of our products is given in good faith and to the best of our current knowledge and experience. Advice is provided without warranty, as site specific conditions are beyond our control. Information supplied does not absolve users from the responsibility to carry out their own tests regarding suitability of the products for their intended purpose.
Sheldon Paint reserves the right to alter product specifications without notice. When purchasing paint, due to the production process there may be subtle shade variations between batches of paint. When working with paint from different batches, it is advisable to mix two or more tins together to ensure colour consistency. Please note that the final appearance of the colour can be affected by many different factors including substrate, application, lighting and choice of finish. It is always better to refer to the physical real paint colour chart when selecting a paint colour as images and printed formats may not replicate the true colour.